Team Lead Field Service
- PROBAT B.V.
About PROBAT
For more than 155 years, PROBAT has stood for pioneering spirit and innovative strength in the coffee industry. Through targeted acquisitions in the food processing sector, intensive technology transfer within the group and the expansion of a global service network, PROBAT has developed into a leading full-service provider for the food industry. The company plans, develops and manufactures machines, turnkey production plants, environmental technologies and intelligent control systems with integrated smart data management. With around 1,200 employees at locations in Germany, Brazil, Canada, India, Italy, Scotland, the Netherlands and the United States, as well as a presence in over 40 countries, PROBAT offers its customers comprehensive solutions, excellent service and in-depth industry knowledge – worldwide and from a single source.
Your Responsibilities
As Team Lead Field Service, you are responsible for the operational management and coordination of all field service activities. You ensure that service work is carried out efficiently, on schedule, and to the highest standards. You continuously monitor progress, capacity, and team performance.
You play a key role in improving processes and service quality, actively contributing to a professional and customer-focused service organization. In addition, you lead, coach, and develop a team of service engineers.
Location: Koog aan de Zaan
Reporting line: You report to the Manager Service and work closely with Service Planning, Sales, Project Management, and Engineering
Team size: Up to 20 employees
International exposure: You will be in contact with international customers and external service partners
Your Tasks:
- Coordinate and manage all field service activities
- Monitor progress, planning, and quality of service assignments
- Identify bottlenecks and drive process improvements
- Ensure efficient use of people and resources
- Align daily with internal departments such as Sales, Project Management, and Engineering
- Maintain contact with customers and external service partners
- Coach, motivate, and guide the service team
- Foster a customer-focused and professional way of working
- Analyze service performance and initiate improvement actions
Your Profile
- Bachelor’s degree (HBO level), preferably with a technical focus
- At least 5 years of relevant experience, including team leadership
- Experience in a service-oriented, technical, or industrial environment
- Knowledge of safety- , arbo-, security- regulations
- Strong organizational skills and solid business insight
- Experience with ERP systems (preferably Ridder IQ) and Microsoft Office
- Excellent command of Dutch and English
- Resilient and able to switch between tasks and priorities effectively
- Proactive and solution-oriented mindset
- Strong communicator: clear, factual, and team-oriented
- Leadership skills: coaching, motivating, and providing direction
We offer you:
- A strong team in a forward-thinking company
- an attractive salary package
- Flat hierarchies and direct communication
- Structured induction and individual development
- flexible working hours and the option of mobile working, depending on your area of responsibility
- A modern working environment with international projects!
Apply now and seize this opportunity!
We would like to receive your letter of motivation and Curriculum Vitae to the attention of Maaike Punt (Board & HR Assistant) via: careers@probat.com
Would you like to receive more information first? You can also call us on: 075-6126123. Your application will of course be treated confidentially.
- Maaike Punt de Ruijter
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